Last updated: 25 August 2026
1. Order Processing
We normally prepare orders within 1-2 business days after the order is accepted. Prepaid/manual-transfer orders may remain on payment verification until the uploaded proof is reviewed. Orders placed on weekends or public holidays may begin processing on the next business day.
2. Delivery Address
Please provide a complete address, active phone number and correct city/province. Customers are responsible for checking these details before submitting the order. Contact support as quickly as possible if something needs to be corrected; an address cannot always be changed after dispatch.
3. Delivery Estimates
- Standard Delivery: 3-5 business days after dispatch in normal conditions.
- Remote locations or disrupted courier routes can take longer.
Delivery times are estimates, not guaranteed arrival dates.
4. Shipping Charges
Current Standard Delivery is PKR 180 within Karachi and PKR 250 outside Karachi. Standard shipping is free on qualifying orders at or above PKR 6,000. The checkout amount is the controlling delivery charge for your order.
5. Tracking
When tracking information is available, it may be shown in your account/order details or sent through the contact information supplied at checkout. Courier tracking can take some time to update after dispatch.
6. Failed or Refused Delivery
If a courier cannot deliver because the address or phone number is incorrect, repeated delivery attempts fail, or a Cash on Delivery parcel is refused, the parcel may be returned to us. A new delivery may require confirmation of updated details and additional courier charges.
7. Delays and Events Outside Our Control
Courier operations can be affected by weather, road closures, public holidays, security restrictions, strikes, high-volume periods and other events outside our reasonable control. We will assist with tracking and courier follow-up where possible.
8. Damaged Parcels
If a parcel arrives visibly damaged, photograph the outer packaging and item as soon as possible and contact us promptly with your order number so we can investigate.
9. Shipping Help
For delivery questions, contact support@levels.pk or use live chat/WhatsApp on the website.
