Last updated: 25 August 2026
1. Information We Collect
When you browse, create an account, place an order, contact support or join our newsletter, we may collect information you provide such as your name, email address, phone number, delivery address, order details, support messages and account information. We may also collect technical information such as browser/device information, IP address, pages viewed and cookie identifiers.
2. Payment Information
For manual payment methods such as JazzCash, Easypaisa or bank transfer, we may collect the payment reference and the payment screenshot or receipt you upload so we can verify your order. We do not ask you to submit passwords, PINs or one-time codes. Do not include those details in an uploaded screenshot.
3. How We Use Information
- Process, verify, fulfil and deliver orders.
- Provide account, order and customer-support services.
- Detect fraud, abuse and security issues.
- Operate and improve the website, products and customer experience.
- Send service messages and, where you choose to subscribe, marketing updates.
- Meet accounting, record-keeping and other applicable legal obligations.
4. When We Share Information
We may share only the information reasonably required with service providers that help us operate the store, including courier companies, hosting/technology providers, payment or banking partners and professional advisers. We may also disclose information where required by applicable law or to protect the rights, safety and security of LEVELS, our customers or others. We do not sell personal information to advertisers.
5. Cookies, App Install and Notifications
We use cookies and similar browser storage to keep sessions working, remember your bag and preferences, protect forms, understand website performance and remember an installed LEVELS web app. If you choose to enable browser notifications, we store the technical push subscription needed to deliver them. You can turn notifications off in your browser or device settings. Blocking essential storage may stop parts of the site from working correctly.
6. Data Retention
We keep information only for as long as reasonably necessary for the purpose it was collected, including order fulfilment, support, fraud prevention, accounting and legal record-keeping. Retention periods can differ depending on the type of record.
7. Security
We use reasonable administrative and technical safeguards designed to protect customer information. No online system can be guaranteed completely secure, so please use a strong unique password and do not send sensitive payment credentials through chat or email.
8. Your Choices
You can ask us to correct inaccurate account details, unsubscribe from marketing messages, or request information about deletion or access where applicable. Some order and transaction records may need to be retained for legitimate business or legal reasons.
9. Third-Party Links
Our website may link to third-party services such as social platforms, couriers or WhatsApp. Their privacy practices are governed by their own policies.
10. Changes to This Policy
We may update this policy when our services or practices change. The latest version will always be published on this page with its updated date.
11. Contact
For privacy questions or requests, contact us at support@levels.pk or through our Contact page. Our business location is Karachi,Sindh.
Checkout Account Creation
If you leave "Create my LEVELS account" enabled at checkout, we use the name, email, phone and delivery address you provide to create a customer account and connect it to the order. You do not enter a password during checkout. A secure account credential is generated automatically in the background, and the new account is signed in on that device after checkout. You can switch this option off and complete checkout as a guest.
Checkout Email and Bag Reminders
When you enter a valid email address during checkout, LEVELS may securely save that email, any phone number you entered, your current bag, cart value and checkout activity before you place an order. We use this information to restore the same products and send a limited checkout recovery sequence if the order is not completed. Each reminder stage is sent only once for that saved checkout. Reminder emails include an unsubscribe option, and completing the order stops the sequence. If you separately allow browser or installed-app notifications, LEVELS may also send one abandoned-bag push notification to that same browser or account. Push permission is optional and can be disabled at any time in your browser or device settings. Order and support emails are separate from checkout recovery reminders.
