Last updated: 20 September 2026
1. Information We Collect
When you browse, create an account, place an order, contact support or join our newsletter, we may collect information you provide such as your name, email address, phone number, delivery address, order details, support messages and account information. To understand basic storefront traffic, LEVELS may keep privacy-minimal first-party counts such as unique visitors, sessions, page loads, product-page loads, broad traffic source, device category and coarse country/city/region when those location hints are already supplied by our trusted hosting or CDN. These basic counts use a keyed pseudonymous traffic identifier derived server-side only to reduce duplicate visitor counting; raw IP addresses and raw user-agent strings are not stored in the analytics tables. With analytics consent, we may additionally collect browser/device details, pages viewed, visible time, scroll depth, app/browser mode and analytics identifiers for detailed journeys. Raw IP addresses are not stored in the LEVELS analytics tables.
2. Payment Information
For manual payment methods such as JazzCash, Easypaisa or bank transfer, we may collect the payment reference and the payment screenshot or receipt you upload so we can verify your order. We do not ask you to submit passwords, PINs or one-time codes. Do not include those details in an uploaded screenshot.
3. How We Use Information
- Process, verify, fulfil and deliver orders.
- Provide account, order and customer-support services.
- Detect fraud, abuse and security issues.
- Operate and improve the website, products and customer experience.
- Send service messages and, where you choose to subscribe, marketing updates.
- Meet accounting, record-keeping and other applicable legal obligations.
4. When We Share Information
We may share only the information reasonably required with service providers that help us operate the store, including courier companies, hosting/technology providers, payment or banking partners and professional advisers. We may also disclose information where required by applicable law or to protect the rights, safety and security of LEVELS, our customers or others. We do not sell personal information to advertisers.
5. Cookies, App Install and Notifications
We use cookies and similar browser storage to keep sessions working, remember your bag and preferences, protect forms, understand website performance and remember an installed LEVELS web app. LEVELS keeps a privacy-minimal traffic count whether you choose Accept or Essential only. That basic count does not use an analytics cookie, does not store a raw IP address or raw user-agent, and does not record clicks, scroll depth, form values or a customer identity. It may retain coarse country/city/region only when our trusted hosting or CDN already provides those request-level hints; we do not make a third-party geolocation request for Essential-only visitors. Detailed behaviour, engagement and shopping journeys are collected only after you choose Accept. If you choose to enable browser notifications, we store the technical push subscription needed to deliver them. You can turn notifications off in your browser or device settings. Blocking essential storage may stop parts of the site from working correctly.
6. Data Retention
We keep information only for as long as reasonably necessary for the purpose it was collected, including order fulfilment, support, fraud prevention, accounting and legal record-keeping. Retention periods can differ depending on the type of record.
7. Security
We use reasonable administrative and technical safeguards designed to protect customer information. No online system can be guaranteed completely secure, so please use a strong unique password and do not send sensitive payment credentials through chat or email.
8. Your Choices
You can ask us to correct inaccurate account details, unsubscribe from marketing messages, or request information about deletion or access where applicable. Some order and transaction records may need to be retained for legitimate business or legal reasons.
9. Third-Party Links
Our website may link to third-party services such as social platforms, couriers or WhatsApp. Their privacy practices are governed by their own policies.
10. Changes to This Policy
We may update this policy when our services or practices change. The latest version will always be published on this page with its updated date.
11. Contact
For privacy questions or requests, contact us at support@levels.pk or through our Contact page. Our business location is Karachi,Sindh.
Checkout Account Creation
If you leave "Create my LEVELS account" enabled at checkout, we use the name, email, phone and delivery address you provide to create a customer account and connect it to the order. You do not enter a password during checkout. A secure account credential is generated automatically in the background, and the new account is signed in on that device after checkout. You can switch this option off and complete checkout as a guest.
Checkout Email and Bag Reminders
When you enter a valid email address during checkout, LEVELS may securely save that email, any phone number you entered, your current bag, cart value and checkout activity before you place an order. We use this information to restore the same products and send a limited checkout recovery sequence if the order is not completed. Each reminder stage is sent only once for that saved checkout. Reminder emails include an unsubscribe option, and completing the order stops the sequence. If you separately allow browser or installed-app notifications, LEVELS may also send one abandoned-bag push notification to that same browser or account. Push permission is optional and can be disabled at any time in your browser or device settings. Order and support emails are separate from checkout recovery reminders.
Visitor Analytics and Cookie Choices
Essential cookies keep the bag, login, security, checkout and your cookie choice working. LEVELS also keeps a privacy-minimal anonymous traffic count without an analytics cookie so basic visits, page loads and product-page loads are not lost when a shopper chooses Essential only or has not made a choice yet. That basic count stores no raw IP address, raw user-agent, city, clicks, scroll depth, form values or customer identity. If you choose Accept, LEVELS additionally uses consent-based analytics to understand detailed journeys, approximate city/region/country, device and browser information, installed-app usage, traffic source, interaction events, scroll depth and visible time on page. We do not record passwords, payment credentials, private form values, message text or raw IP addresses in the LEVELS analytics tables. Approximate location can come from hosting/network location headers or a consented IP geolocation service, so city-level results can occasionally be inaccurate when a VPN, proxy or mobile carrier routes traffic elsewhere. Analytics data is processed in delayed batches to protect storefront performance. If Meta Pixel is enabled, it is also held until analytics consent is accepted.
Affiliate Referrals
If you visit LEVELS through an affiliate link, we may store an essential referral cookie and an anonymous first-party referral identifier for up to 30 days. This lets us attribute a qualifying order to the affiliate who referred the visit. Affiliate referral records can include the referral code, landing page, referring page, anonymous visitor token and conversion details. Affiliate tracking is separate from consent-based visitor analytics.
Affiliate Applications
If you apply to the LEVELS affiliate program, we collect the information you submit, such as your name, email, platform, profile URL, follower count and audience details, to review the application and communicate with you about the program.
