Frequently Asked Questions

Choose your item, select the available size and colour, add it to your bag, and complete checkout with your contact, delivery and payment details.

Yes. Guest checkout is available. Keep your order number so you can contact support about the order later.

Contact support as soon as possible. We can only change an order before it reaches a packing or dispatch stage where the change can no longer reasonably be made.

Contact support as soon as possible. Cancellation is only possible before packing or courier handover can no longer be stopped.

If a stock error affects your order, we will contact you to offer an available alternative, remove the unavailable item, or arrange the appropriate refund for any cleared payment.

Available checkout methods may include Cash on Delivery, JazzCash, Easypaisa and bank transfer. Only methods currently enabled by LEVELS appear at checkout.

Yes. A payment screenshot or transfer receipt is required for manual prepaid methods so our team can verify the payment. The transaction reference number is optional.

No. Never send a wallet PIN, banking password, card PIN or one-time code. Your proof should only show the transaction confirmation details needed for verification.

A manual prepaid order is considered paid after LEVELS verifies the uploaded payment proof and marks the payment as paid.

Eligible items should be reported to LEVELS within 7 calendar days of delivery. Contact support before sending a parcel back.

The item should be unworn, unwashed, unused, free from marks or odour, and returned with its original tags and packaging where supplied.

For change-of-mind, sizing or preference returns, the customer may be responsible for return shipping. If LEVELS confirms a wrong, defective or damaged item, we will arrange or reimburse the reasonable return method we approve.

Yes, when the return is eligible and the requested replacement size is in stock. If it is unavailable, we may offer another option or an approved refund.

Yes, we aim to deliver nationwide through our courier partners. Some remote areas may take longer or have limited service.

Not necessarily. LEVELS can set a Karachi rate and a separate outside-Karachi rate. The current charge for your address is calculated and shown at checkout.

The current Standard and, when enabled, Express delivery estimates are shown at checkout and in the Shipping Policy. Courier delays or remote-area routing can add time.

When tracking information is available, it may be shown in your order details or sent to the phone/email supplied at checkout.

Use the Size Guide and the fit notes on the product page. Product-specific measurements should take priority when they are provided.

For a more relaxed fit, choose the larger size. For a closer fit, choose the smaller size unless the product page says the item already runs oversized or fitted.

Use the website Contact page, Live Chat or WhatsApp button. Contact-form messages appear in the Support Email inbox for the LEVELS support team.